Privacy Policy

1. Introduction and Scope

1.1 About This Policy

This Privacy Policy (“Policy”) explains how Termite.com.pk (“we,” “us,” “our,” “Company”) collects, uses, discloses, and safeguards your information when you:

• Visit our website (https://www.termite.com.pk/)
• Use our services (termite control, pest management, waterproofing, etc.)
• Contact us via phone, email, or contact form
• Request quotes or consultations
• Subscribe to our communications
• Interact with us on social media
• Use our mobile applications (if applicable)

1.2 Privacy is Important

Termite.com.pk is committed to protecting your privacy and ensuring transparency about how we use your personal information. We comply with:

• Pakistan’s Constitution (Rights to Privacy)
• Pakistan Consumer Protection Act, 2010
• Prevention of Electronic Crimes Act, 2016
• International data protection best practices
• Industry standards for information security

1.3 Who We Are

1.4 Policy Applicability

This Privacy Policy applies to all information collected through our website, services, and communications. It does NOT apply to:

• Third-party websites we link to
• Social media platforms
• Third-party service providers (unless explicitly stated)
• Information not provided to us
• Publicly available information

1.5 Data Controller

Termite.com.pk is the data controller and is responsible for your personal information. For data-related inquiries, contact:

Data Protection Officer (or Designated Contact):
Email: [email protected]
Phone: +92-306-5363744

2. Types of Information We Collect

2.1 Personal Information You Provide

We collect personal information only when you voluntarily provide it. This includes:

Contact Information:

• Full name
• Email address
• Phone number
• Physical address (property address for service)
• WhatsApp or other messaging details

Service Information:

• Type of pest problem or service needed
• Description of infestation
• Property type (residential, commercial, industrial)
• Property size and characteristics
• Preferred service dates and times
• Special requirements or restrictions
• Previous pest control treatments
• Presence of children, elderly, or pets
• Health conditions or allergies relevant to treatment

Financial Information:

• Billing name and address
• Payment method (credit card, bank transfer, cash)
• Invoice and payment records
• Bank account information (if applicable)
• Transaction history

Communication Information:

• Messages sent through contact form
• Email correspondence
• Phone call recordings (with consent)
• Chat conversations
• Customer service inquiries

2.2 Information Collected Automatically

We automatically collect certain information when you use our website:

Website Usage Information:

• IP address
• Browser type and version
• Operating system
• Device type (mobile, tablet, desktop)
• Device identifier
• Pages visited and time spent
• Referral source (how you found us)
• Links clicked
• Search terms used
• Date and time of visits

Technical Information:

• Session ID
• Cookie data
• Local storage data
• Pixels and beacons
• Log files

Location Information:

• Approximate location (from IP address)
• Precise location (with your permission via GPS)
• City/area where service is requested

2.3 Information from Third Parties

We may receive information about you from:

• Google Analytics (website usage data)
• Facebook Pixel (marketing data)
• Payment processors (transaction confirmation)
• Email service providers (if you subscribe)
• Partners or affiliates
• Customer reviews or testimonials
• Public records or directories
• Social media platforms (if you connect your account)

2.4 Sensitive Information

In limited cases, we may collect sensitive information, including:

• Health information (allergies, medical conditions – only with consent)
• Information about children in the household
• Vulnerable individuals in your home

Important: We collect sensitive information only when necessary for service delivery and with your explicit consent.

2.5 Information You Choose NOT to Provide

You can choose not to provide certain information, but this may:

• Prevent us from providing services
• Limit our ability to respond to your inquiries
• Affect the quality of our service
• Prevent us from contacting you about your service

3. How We Collect Information

3.1 Collection Methods

We collect information through various methods:

Direct Collection:

• Contact forms on our website
• Phone calls and conversations
• Email communications
• In-person consultations and inspections
• Service request forms
• Customer surveys
• Feedback forms
• Registration for our newsletter

Automatic Collection:

• Cookies placed on your device
• Web beacons and pixels
• Server logs
• Analytics software
• Mobile app tracking

From Third Parties:

• Analytics platforms
• Advertising networks
• Social media platforms
• Payment processors
• Business partners

3.2 Website Monitoring

When you visit our website, we may monitor:

• Which pages you view
• How long you stay on pages
• What links you click
• Your searches on our site
• Your device and browser information
• Your geographic location

This helps us understand how users interact with our website and improve your experience.

3.3 Service Inspections

During in-person service inspections, we may collect:

• Photographs of the property
• Video recordings of affected areas
• Notes about the property condition
• Information about the infestation
• Documentation of our work

This information is used for:

• Service documentation
• Before/after comparison
• Quality assurance
• Case file maintenance
• Insurance purposes (if applicable)

4. Legal Basis for Processing

4.1 Why We Process Your Information

We only process your personal information when we have a valid legal basis to do so. Here are the legal bases we rely on:

4.2 Contractual Necessity

When: When you request our services or enter into an agreement with us

Information processed: Contact details, service information, payment details, property information

Purpose: To provide the services you’ve requested and fulfill our obligations to you

4.3 Consent

When: When you explicitly give us permission to process your information

Examples:

• Subscribing to our newsletter or marketing communications
• Allowing location tracking for service delivery
• Permitting us to take photographs during inspection
• Accepting cookies on our website
• Consenting to sensitive information collection

Your right: You can withdraw consent at any time

4.4 Legitimate Interests

When: When processing serves our legitimate business interests and doesn’t violate your privacy rights

Legitimate interests include:

• Improving our website and services
• Marketing and promotional activities
• Fraud prevention and security
• Legal compliance and defense
• Customer service and support
• Business analytics and optimization

4.5 Legal Obligations

When: When Pakistan law or regulations require us to process information

Examples:

• Tax and accounting requirements
• Government inquiries or investigations
• Legal disputes or litigation
• Environmental protection requirements
• Consumer protection laws

4.6 Safety and Security

When: When processing is necessary to protect someone’s vital interests

Examples:

• Protecting against fraud or criminal activity
• Preventing harm to people or property
• Responding to emergencies
• Protecting public safety

5. How We Use Your Information

5.1 Service Provision

We use your information to provide pest control and related services:

• Process your service requests
• Schedule inspections and treatments
• Communicate about your service
• Provide professional assessments
• Conduct treatments safely and effectively
• Document service work
• Follow up on service quality
• Address concerns or complaints
• Maintain service records
• Renew or extend services

5.2 Communication

We use your information to contact you about:

• Your service requests and appointments
• Service confirmations and updates
• Important information about treatments
• Safety instructions before and after service
• Invoice and payment information
• Warranty and guarantee information
• Follow-up inspections or maintenance
• Customer service and support
• Responses to your inquiries

5.3 Marketing and Advertising

With your consent, we may use your information to:

• Send promotional emails or newsletters
• Inform you about new services
• Announce special offers or discounts
• Conduct marketing research
• Create targeted advertisements
• Personalize content and offers

Important: You can opt out of marketing communications at any time.

5.4 Website Improvement

We use information to improve our website and services:

• Analyze website usage patterns
• Identify popular content and features
• Improve website performance
• Fix technical issues
• Test new features
• Enhance user experience
• Understand customer needs

5.5 Security and Fraud Prevention

We use information to protect our users and business:

• Detect and prevent fraud
• Verify user identity
• Prevent unauthorized access
• Protect against cyber attacks
• Monitor for suspicious activity
• Secure your account
• Comply with security standards

5.6 Legal Compliance and Protection

We may use information to:

• Comply with legal obligations
• Respond to government requests
• Defend against legal claims
• Enforce our terms and conditions
• Protect our legal rights
• Resolve disputes
• Maintain accurate records

5.7 Customer Service

We use information to provide excellent customer service:

• Respond to inquiries promptly
• Resolve complaints and issues
• Follow up on customer satisfaction
• Provide technical support
• Maintain customer records

5.8 Analytics and Business Intelligence

We use information for business analysis:

• Analyze service effectiveness
• Identify trends and patterns
• Evaluate marketing effectiveness
• Optimize business operations
• Understand customer preferences

5.9 What We Don’t Do

We explicitly do NOT:

• ✗ Sell your personal information to other companies
• ✗ Rent your personal information
• ✗ Share your information without consent
• ✗ Use your information for purposes not disclosed here
• ✗ Process sensitive information without consent
• ✗ Maintain information longer than necessary
• ✗ Transfer your data outside Pakistan without protection

6. Sharing of Information

6.1 When We Share Information

We may share your information in limited circumstances:

6.2 Service Providers

We share information with third parties who provide services on our behalf:

• Email service providers (for communications)
• Payment processors (for financial transactions)
• Cloud storage providers (for data storage)
• Website hosting companies
• Analytics providers
• Customer service platforms
• Marketing automation platforms

Our requirement: All service providers must agree to protect your information and use it only as necessary to provide services to us.

6.3 Subcontractors

If we use subcontractors for pest control services, we may share:

• Your contact information
• Service location and property details
• Treatment information
• Special requirements or restrictions

Our requirement: Subcontractors must sign confidentiality agreements and comply with our privacy standards.

6.4 Business Partners

We may share information with business partners for:

• Joint marketing initiatives
• Referral programs
• Partnership services

Only with your consent.

6.5 Legal Requirements

We must share information when required by law:

• Court orders or subpoenas
• Government investigations
• Tax authorities
• Law enforcement agencies
• Regulatory authorities

When possible, we will notify you of such disclosures.

6.6 Legal Necessity or Safety

We may share information without consent if necessary to:

• Protect someone’s health or safety
• Respond to emergencies
• Prevent fraud or criminal activity
• Protect our property or rights
• Enforce our terms and conditions

6.7 Business Transfers

If Termite.com.pk is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

6.8 Aggregated and De-identified Data

We may share aggregated or de-identified information that cannot identify you personally:

• General statistics about our customers
• Service delivery trends
• Geographic distribution of services
• Industry benchmarking data

This information is not restricted by this Privacy Policy.

6.9 Your Explicit Consent

We will share your information with third parties when you explicitly authorize us to do so.

6.10 No Sale of Information

We do NOT sell your personal information to third parties.

We do not profit from selling, renting, or sharing your personal data with marketers or other commercial entities.

7. Data Security and Protection

7.1 Our Security Commitment

Termite.com.pk is committed to protecting your personal information with industry-standard security measures. However, no security system is 100% secure.

7.2 Security Measures We Use

We implement the following security controls:

Technical Safeguards:

• Secure HTTPS encryption for website (SSL/TLS)
• Firewall protection
• Intrusion detection systems
• Regular security scanning
• Secure data storage
• Regular backups of data
• Access controls and authentication
• Network segmentation

Administrative Safeguards:

• Limited employee access to data
• Employee confidentiality agreements
• Privacy training for staff
• Access logs and monitoring
• Incident response procedures
• Regular security audits
• Vendor security assessments

Physical Safeguards:

• Locked file storage
• Restricted office access
• Video surveillance (if applicable)
• Document destruction procedures
• Secure equipment disposal

7.3 Payment Security

We protect your payment information using:

• PCI DSS compliance standards
• Encrypted payment processing
• Secure payment gateways
• Limited payment information storage
• Regular payment system audits

Important: We never store complete credit card numbers. We use tokenization for repeated transactions.

7.4 Limitations of Security

While we implement robust security, please be aware:

• No system is completely secure
• Email is not secure for sensitive information
• Public Wi-Fi networks are not secure
• Cyber attacks are an ongoing threat
• Human error can occur
• Third-party breaches may affect data

7.5 Your Security Responsibility

You are responsible for:

• Keeping your password secure
• Not sharing your account credentials
• Logging out of your account
• Using secure internet connections
• Protecting your device from malware
• Reporting suspicious activity

7.6 Data Breach Notification

If a data breach occurs that compromises your personal information, we will:

• Investigate the breach promptly
• Notify affected individuals without unreasonable delay
• Provide details about the breach
• Explain steps we’re taking to secure data
• Offer guidance on protecting yourself
• Comply with all legal notification requirements

Notification methods: Email, phone call, or letter (as appropriate)

8. Data Retention

8.1 How Long We Keep Your Information

We retain your personal information only as long as necessary for the purposes for which it was collected.

8.2 Retention Periods by Data Type

8.3 Legal Hold

We may retain information longer if required by law or if it’s necessary for legal proceedings.

8.4 Deletion of Data

When your information is no longer needed, we will:

• Securely delete or destroy the information
• De-identify or anonymize it
• Archive it if necessary for legal reasons

Note: Some information may not be completely deleted due to backup systems or legal requirements, but access will be restricted.

8.5 Your Right to Deletion

You have the right to request deletion of your data, subject to:

• Legal obligations that prevent deletion
• Legitimate business interests
• Ongoing service relationships
• Dispute resolution needs

9. Your Rights and Choices

9.1 Your Privacy Rights

You have the following rights regarding your personal information:

9.2 Right to Access

You have the right to request what personal information we hold about you.

How to request: Email [email protected] with “Access Request” in the subject line.

Timeline: We will respond within 30 days.

9.3 Right to Correction

You have the right to correct inaccurate or incomplete information about you.

Examples:

• Incorrect phone number or email
• Wrong address
• Misspelled name
• Outdated information

How to request: Contact us with the correct information and we’ll update it.

9.4 Right to Deletion (“Right to Be Forgotten”)

You have the right to request deletion of your information, except where we must retain it by law.

Exceptions to deletion:

• Ongoing service relationships
• Legal or tax obligations
• Active complaints or disputes
• Fraud prevention purposes

How to request: Email [email protected] with “Deletion Request” in the subject line.

9.5 Right to Restrict Processing

You have the right to restrict how we use your information. This may mean:

• Limiting use to specific purposes
• Preventing certain processing activities
• Restricting disclosure to third parties

Example: You can restrict your data from being used for marketing while allowing its use for service delivery.

9.6 Right to Object

You have the right to object to how we process your information:

• Marketing communications
• Analytics and profiling
• Automated decision-making

How to request: Contact us with details of what you object to.

9.7 Right to Data Portability

You have the right to receive your personal information in a structured, commonly-used format and transfer it to another organization.

How to request: Email [email protected] with “Data Portability Request” in the subject line.

Timeline: We will provide data within 30 days in a common format (CSV, PDF, etc.).

9.8 Right to Withdraw Consent

If you previously consented to processing your information, you can withdraw that consent at any time.

This applies to:

• Marketing communications
• Cookie placement
• Location tracking
• Photography/video consent

Withdrawal does not affect processing that already occurred before withdrawal.

9.9 Right to Lodge a Complaint

You have the right to lodge a complaint with relevant authorities if you believe we’ve violated your privacy rights.

Pakistan Data Protection Authority:
Email: [Authority email]
Website: [Authority website]
Phone: [Authority phone]

9.10 How to Exercise Your Rights

To exercise any of these rights, please contact us:

Privacy Team
Email: [email protected]
Phone: +92-306-5363744
Mail: [Your Company Address] ATTN: Privacy Team

Include in your request:

• Your full name
• Your contact information
• Specific right you’re exercising
• Detailed explanation of your request
• Any supporting documentation

Timeline: We will respond to all requests within 30 days. If complex, we may extend this to 90 days with notification.

9.11 No Discrimination

We will not discriminate against you for exercising your privacy rights. We will not:

• Deny service because you request access to your data
• Charge higher prices because you demand deletion
• Provide lower quality service because you object to marketing
• Treat you differently because you withdraw consent

10. Cookies and Tracking Technologies

10.1 What Are Cookies?

Cookies are small text files stored on your device that track your activity on our website. They help us recognize you and improve your experience.

10.2 Types of Cookies We Use

Essential Cookies:

Required for website functionality. Cannot be disabled without breaking the website.

• Session identification
• CSRF protection
• Login information

Performance Cookies:

Used to measure website performance and user experience.

• Google Analytics
• Hotjar heatmaps
• Page load tracking

Functional Cookies:

Remember your preferences and choices.

• Language preference
• Remember me function
• Saved preferences

Marketing Cookies:

Track your activity for advertising purposes (require consent).

• Facebook Pixel
• Google Ads
• Remarketing pixels
• Interest tracking

10.3 Third-Party Cookies

Third parties may place cookies on our website for:

• Analytics (Google Analytics)
• Advertising (Facebook, Google)
• Customer service (Zendesk, etc.)
• Social media integration

10.4 Tracking Pixels and Beacons

We use transparent pixels and beacons to:

• Track email open rates
• Measure ad effectiveness
• Track website conversions
• Create user profiles

10.5 Local Storage

We may use browser local storage to:

• Store user preferences
• Cache website data
• Improve page load times

10.6 Cookie Consent

When you first visit our website, you’ll see a cookie consent banner. You can:

• Accept all cookies
• Reject non-essential cookies
• Customize your preferences

10.7 Managing Your Cookies

You can control cookies through your browser settings:

• Chrome: Settings > Privacy > Cookies
• Firefox: Preferences > Privacy > Cookies
• Safari: Preferences > Privacy
• Edge: Settings > Privacy > Cookies

Note: Disabling essential cookies may prevent the website from functioning properly.

10.8 Opt-Out Options

You can opt out of tracking:

• Google Analytics: Install Google Analytics Opt-out Browser Add-on
• Facebook: Adjust your ad preferences on Facebook
• General tracking: Use “Do Not Track” setting in your browser
• Online advertising: Visit optout.networkadvertising.org

10.9 Cookie Policy

For detailed information, see our separate Cookie Policy.

11. Third-Party Links

11.1 External Links

Our website may contain links to third-party websites, including:

• Social media platforms
• Government agencies
• Business directories
• Partner websites
• External resources

11.2 No Responsibility for Third Parties

We are not responsible for the privacy practices of third-party websites. This Privacy Policy applies only to Termite.com.pk.

11.3 Third-Party Privacy Policies

Third-party websites have their own privacy policies. We recommend reviewing them before providing personal information.

11.4 Social Media Integration

If you connect your social media account to our services, we will access:

• Your profile information
• Basic profile data (with your permission)
• Public posts or activity

This depends on the permissions you grant to us.

11.5 Social Media Ads

We advertise on social media platforms. These platforms may create user profiles based on:

• Your visits to our website
• Your interaction with our ads
• Your social media activity

Adjust your social media privacy settings to control this.

12. Children’s Privacy

12.1 Children Under 13

Our website and services are not intended for children under 13 years old. We do not knowingly collect information from children under 13.

12.2 Parental Consent

If a child under 13 provides information, parents/guardians should contact us immediately for deletion.

Email: [email protected]

12.3 Children 13-18

For minors 13-18, we collect information only with parental consent or as allowed by law.

12.4 Information About Children

When you provide information about children in your household (for service purposes), we will:

• Use it only for service delivery
• Protect it with appropriate security
• Not share it without consent
• Delete it when no longer needed

13. International Data Transfer

13.1 Data Location

Our servers and data storage are primarily located in Pakistan. However, some information may be processed outside Pakistan through:

• Cloud service providers
• Third-party service providers
• International partners

13.2 International Transfers

When we transfer data internationally, we ensure:

• Compliance with Pakistan data protection laws
• Appropriate security measures
• Written agreements with recipients
• Your explicit consent (where required)

13.3 Your Information Security

Whether data is processed in Pakistan or abroad, we maintain the same privacy and security standards.

14. Changes to This Policy

14.1 Updates and Modifications

We may modify this Privacy Policy at any time. Changes are effective when posted to our website.

14.2 Notification of Changes

For material changes, we will notify you through:

• Email notification to registered users
• Prominent notice on our website
• Updated “Last Updated” date
• Pop-up or banner notification

14.3 Your Acceptance

Your continued use of our website after changes constitutes acceptance of the updated policy. If you disagree with changes, please stop using the website.

14.4 Previous Versions

We maintain copies of previous Privacy Policies. Contact us if you need a specific version.

15. Contact Us

15.1 Privacy Questions or Concerns

If you have questions about this Privacy Policy or our privacy practices, please contact:

15.2 Response Time

We will respond to all privacy inquiries within 7-10 business days.

15.3 Escalation and Complaints

If you’re not satisfied with our response, you can:

• Escalate to our management
• File a complaint with Pakistan Data Protection Authority
• Seek legal advice

15.4 Data Protection Officer

If we have appointed a Data Protection Officer, contact:

15.5 Business Hours

Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed (Emergency: 24/7)